REFUND POLICY

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At Evergreen + Grace, we take pride in creating high-quality, handmade items, many of which are custom and made to order. Please review our refund policy below to ensure you have a clear understanding of how we handle returns and refunds:

1. No Refunds on Custom and Handmade Items:

   • Due to the custom and made-to-order nature of our products, we do not offer refunds or exchanges unless the item arrives damaged.

2. Damaged Items:

   • If your item arrives damaged, please contact us within 7 days of receiving your order. To process a claim, we require:

     • A description of the issue.

     • Photos of the damaged item and its packaging.

   • Upon review, we will provide a replacement or a refund, depending on the circumstances.

3. Cancellations:

   • Orders for custom-made items cannot be canceled once production has begun. For ready-to-ship items, cancellations must be requested within 24 hours of placing the order.

4. Shipping Costs:

   • Shipping costs are non-refundable unless the return is due to an error on our part or a damaged item.

5. Contact Information:

   • If you have any questions or concerns about your order, please reach out to us at hello@evergreenandgrace.ca or through our contact form at evergreenandgrace.ca.

By placing an order with Evergreen + Grace, you agree to this refund policy. Thank you for supporting our small business and for understanding the care and effort that goes into each handmade piece.